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Company profile
Infocall, s. r. o., was established in 2000 as a company providing the services of a support and showcasing call centre. Since the very beginning, its activities have been rather technological and, accordingly, the company’s main objective has been to base its offer on its helpdesk services and on customer care and to focus its operation on long-term relations with regular partners, rather than to compete with other commercial telemarketing firms.
Since 2000, we have been working with the company Cisco Systems Czech Republic, s. r. o., and in 2002 our two companies agreed on a joint project for a contact centre which could be used simultaneously for presentation purposes, for telecommunication support and possibly even for marketing activities.
The cooperation with the company Hewlett-Packard, s. r. o., is rather significant as at the beginning of 2003 Infocall won an order for the provision of telecommunication support for end users of HP products.
The contact centre technology is based on CISCO products complying with the requirements of a modern distribution contact centre using IP technologies. Such a philosophy enables the meeting of all the crucial objectives of the company Infocall – to provide a full referential system for presentation purposes and also to provide necessary support to project partners as well as to other entities, thus guaranteeing the quality of the contact centre services.
The contact centre is operated by trained and skilled Infocall staff in order to make sure that the operational and technical support as well as a trouble-free operation are assured.
Traditionally, our company has been a partner providing the services of a call centre for the „Pomozte dětem“ (Help for children) event broadcast by Czech TV on Easter Monday. „Pomozte dětem“ has formed a long-term nation-wide charity collection for the benefit of children at risk and disadvantaged children in the Czech Republic.
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The services are provided by means of contact centre equipment enabling
Full integration of a wide range of communication channels
Provision of coloured lines upon request, i.e. ranging from free lines for calling persons up to audio-text (coloured) lines
Connection to telecommunication operators
Broadband access to the Internet
50 operator workstations with the option of a further extension of capacity
Processing of various types of incoming and outgoing communications – phone, fax, SMS, e-mail
Provision of an adequate number of operators for the required time of operation
Fast development of campaigns, creation of scenarios and training of operators
Provided services:
Customer support (primarily in the field of IT and telecommunications)
Technological call centre
Support call centre
Active and passive telemarketing
Consultation services
Leasing of equipment, organization of training and seminars
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